Job Description

• Job Title: Customer Service Representartive
• Salary: Upto $48,000 + benefits + sign on bonus
• Location: Phoebix, AZ

Company Overview

Our client is a financial services company providing its customers with products and services ranging across checking accounts, insurance, credit cards and more.

The Role

You don’t need prior experience in insurance, just a willingness to learn you will begin the role with a fully paid, six-month training program that combines classroom learning, interactive modules, and hands-on experience led by professional instructors.

You'll start onsite in our Phoenix office, developing your skills and learning how to support our members confidently and independently. After six months, there’s a chance to work from home one day per week. Your schedule could include evenings (up to 8 PM local time) and may require working Saturdays or Sundays. With a 15% pay boost for shifts after 6 PM and weekend hours.

Sign-On Bonus

We’re offering a $2,000 sign-on bonus for upcoming hires—half paid after 45 days on the job, and the rest after one year of employment.

Your Day-to-Day

As a Customer Service Representative for our insurance division, you’ll support members with their coverage needs, helping them make informed decisions about policies across our personal insurance lines. You’ll interact through phone, email, chat, and social platforms, providing guidance and solutions that build long-term trust.

Key Responsibilities

• Respond to inquiries via phone, email, and other platforms.
• Provide support with policy quotes, changes, billing, coverage details, and related documentation.
• Understand member needs and deliver accurate, helpful advice without unnecessary transfers.
• Use internal tools and systems to find answers and assist members efficiently.
• Work in a contact center environment, managing multiple platforms while maintaining strong customer engagement.
• Stay current with required insurance licenses and follow compliance protocols.

Requirements

• High school diploma or GED.
• Strong communication skills and a passion for helping people.
• Ability to earn a Property & Casualty insurance license before your start date and complete any necessary state registrations within 90 days.

Preferred Qualifications

• A year or more of experience in customer service or sales.
• Military background or connection to the military community.
• Experience in a high-volume call center.

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