Process Manager CRM Job at Rishabh RPO, Rockville, MD

WDZPeGQ2b1h5VlVGbXA2bTkwSEg3d1dGenc9PQ==
  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Process Manager CRM

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Design, implement, and optimize CRM processes.
  • Oversee customer interactions and ensure high levels of satisfaction.
  • Develop process documentation, SOPs, and training materials.
  • Collaborate with IT and customer service teams to enhance CRM capabilities.

Qualifications:

  • ITIL Foundation and ITIL Practitioner Certifications.
  • Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics).
  • 5+ years of experience in process management and CRM.

Job Tags

Similar Jobs

Marco's Pizza

Pizza Delivery Driver Job at Marco's Pizza

 ...Description Marcos Pizza, the fastest growing pizza franchise, is looking to hire full & part-time Delivery Drivers in Carrollton, The Colony and Plano. We are locally owned and operated. Why join us: Whether you are looking for a little spending money or a career... 

Griswold Care Pairing for Chester and Lancaster Counties

In-home Live-in Caretaker Job at Griswold Care Pairing for Chester and Lancaster Counties

 ...hours based on their availability, and earn competitive market rates. With Griswold Care Pairing of Chester and Lancaster County, seniors can live in the home that they love while receiving the assistance they need. Our office is looking for individuals with a heart of... 

AO Globe Life

Beginner-Friendly Customer Service Representative - Start ASAP (Remote)© Job at AO Globe Life

 ...friendly opportunity is built for rapid onboarding and growth. We provide paid training, weekly pay, flexible hours , and a remote work environment so you can succeed from the comfort of your home. Responsibilities: Handle inbound calls, emails, and live chats... 

SPECTRAFORCE

Salesforce Developer Job at SPECTRAFORCE

 ...solutions using Apex, Lightning, batch apex, Lightning Component frameworks and Salesforce API. Advanced knowledge of Salesforce CRM platforms. Experience with leveraging services to integrate Salesforce with AWS and other external apps (REST, JSON, Event Streaming... 

Valley View Medical Center

Registered Nurse (RN) Manager - Womens Services Job at Valley View Medical Center

 ...Registered Nurse (RN) Manager - Womens Services at Valley View Medical Center summary: The RN Clinical Manager of Women's Services...  ...Employee Assistance Program mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants...