Job Description

Community Health Advocates (CHAs) work one-on-one with high-risk patients to get to know them as people and help them do the things that they think will improve their health such as offering a listening ear, connecting them to resources like food delivery, navigating the health system, or working out with them at the YMCA. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem-solving skills. CHAs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary care team. Core Responsibilities include managing a caseload of patients and achieving established benchmarks for patient care; meeting patients in their homes, hospitals or primary care clinics to conduct open-ended needs assessments; using motivational interviewing to help patients create person-centered action plans; providing a wide variety of support including emotional support and referrals; making weekly contact with patients; coordinating and communicating with clinical care teams; co-facilitating weekly support groups; working with other CHWs to create a directory of community resources; and other duties as assigned. Requirements include a High School Diploma, being a long-time resident of the assigned location with good knowledge of community resources, comfort with home visits and outreach, prior outreach experience a plus, good judgment, time management, communication skills, proficiency in MS Word and data entry, and US work authorization. The role is full-time with anticipated weekly hours of 40.

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